FAQs
Answers to the most common questions about our services can be found in the areas below. If your questions are not answered here, please contact us.
General
- Do I have to sign a contract to use your services?
- How long until my account is setup?
- I'm using Windows. Can I still use your service even though your servers are not Windows?
- Is there a limit to the number of pages I can have on my site?
- Do I have unlimited access to update my pages?
- Will you place any banner ads or pop ups on my site?
- Do you offer 24/7 support?
- Do you allow adult, warez or illicit content?
- Do you allow MP3/video files?
- What are O2g.net's name server addresses?
- What is the path to my home directory?
- What is the path to Perl?
- What is the path to Sendmail?
- 99.9% Uptime
Billing
- Are there any setup fees?
- What happens if I exceed my data transfer limit?
- Can I prepay for an additional monthly data transfer/bandwidth?
- Do you charge any additional fees for such features as PHP, MySQL databases etc?
- Is my credit card information safe with you?
- Which company name will appear on my credit card statement?
- Do you accept PayPal?
- Can I cancel my account at any time?
Domain
- Where can I register a domain?
- Will I be able to access my domain name with or without the www?
- How do I setup additional domains under my account?
- Do addon domains come with their own control panel?
- How do I upload files to an addon domain?
- Do addon domains have email capabilities?
- What is a parked domain?
- How do I park a domain?
Advanced
- Do I get my own Cgi-bin?
- Does O2g.net offer any ready to run Cgi scripts?
- Do you offer Microsoft FrontPage extensions?
- Do you offer SSI?
- Is Flash/swf supported?
- Do you support Java applets and Javascript?
- Does O2g.net allow Cron jobs?
- Does O2g.net provide any database solutions?
- Do you offer telnet/SSH access?
- Can I track how many people visit my Web site?
- Do I get a dedicated IP address?
- What are my email settings?
- How often can I check for new email?
- How much mail can I have stored on each POP3 account?
- Does email on the server count towards my allotted space?
- Why does it take a long time to download my email?
- What is the default email address?
- What is email forwarding?
FTP
- What do I need in order to connect to my site via FTP?
- Where do I upload my files?
- How do I upload files to an addon domain?
- Can I upload files via an online file manager?
- How can I change my FTP password?
- How long does it take to change my password?
The Cpanel Documentation can be found here.
